Terms and Conditions of Charter and Hire

Version: Current as published on this page. Subject to change without notice.
  1. Introduction

1.1 EZ Bus Hire aims to ensure that all charter and hire services are delivered safely, professionally and in accordance with all applicable laws in New South Wales, including requirements imposed by Transport for NSW (TfNSW) and Roads and Maritime Services (RMS).
1.2 These Terms and Conditions apply to all charters and hire services operated by EZ Bus Hire. By making a booking, paying a deposit, or providing credit card details, the Hirer agrees to be bound by these Terms and Conditions.
1.3 If you have any questions about these Terms, please contact EZ Bus Hire on 0452 104 173.

  1. Passenger Conduct

2.1 The driver has full authority regarding the safe operation of the vehicle. EZ Bus Hire may refuse boarding or remove any passenger whose conduct breaches statutory regulations or poses a safety, nuisance or behavioural concern.
2.2 The Hirer is responsible for the conduct of all passengers and for any damage caused to the vehicle or equipment during the period of hire.
2.3 Smoking or vaping is strictly prohibited in all vehicles (as per NSW law). Anyone smoking outside the vehicle must remain at least four (4) metres away.
2.4 The driver may refuse carriage to persons who are intoxicated or likely to become disruptive, sick, abusive or unsafe.
2.5 Unruly, antisocial, violent, or unsafe behaviour may result in immediate termination of the charter without refund, and police may be contacted.
2.6 Passengers may be fined by NSW Police or RMS for misconduct.
2.7 Passengers must not tamper with vehicle equipment.
2.8 The Hirer must inspect the vehicle (or appoint a representative) prior to boarding to identify any pre-existing damage or rubbish.

  1. Food and Beverage

3.1 No food or drink may be consumed on board unless written permission is granted prior to the service. Bottled water is permitted.
3.2 NSW law prohibits eating and drinking on public passenger vehicles except for medical reasons.
3.3 All passengers must remain seated while the vehicle is in motion and must not extend limbs outside the vehicle.
3.4 All rubbish must be removed on exit. A cleaning fee of $88 incl. GST may apply if the vehicle is returned in an unreasonable condition.
3.5 EZ Bus Hire may charge the Hirer for additional cleaning, fines, penalties or damage.

  1. Alcohol

4.1 Alcohol (opened or unopened) is prohibited unless written approval is granted in advance for the transport of unopened alcohol only.
4.2 Unopened alcohol must be stored by the driver.
4.3 Any opened alcohol or consumption on board will result in immediate termination of service, no refund, and a $300 penalty.
4.4 Covert consumption will incur a $300 penalty, plus cleaning charges of $110 for floor spills and $330 for seat spills.
4.5 EZ Bus Hire does not provide party-bus services.

  1. Additional Charges

5.1 Additional kilometres, hours, tolls, parking fees, and entry fees will be charged to the Hirer.
5.2 Waiting time:

  • First 15 minutes free (only if departure occurs within that time).
  • Thereafter:
    • Minibuses: $30 per 15-minute block
    • Coaches: $50 per 15-minute block
      5.3 The Hirer must nominate safe, legal pick-up points. Any fines arising from illegal stopping zones are the responsibility of the Hirer.
      5.4 EZ Bus Hire may issue invoices, charge credit cards, forfeit security deposits or bonds to recover waiting time, damage, cleaning costs, penalties, or other amounts payable.
      5.5 The Hirer is responsible for all passenger behaviour and any penalties arising from misconduct.
  1. Cancellations and Refunds

6.1 All cancellations must be received in writing via email and confirmed by an EZ Bus Hire staff member.
6.2 Failure to pay for the service does not constitute cancellation.
6.3 A “non-cancelled” service occurs when:

  • the vehicle departs the depot and the service is not used;
  • the Hirer fails to attend the pick-up location within 45 minutes of the scheduled time;
  • payment has not been made by the required deadline.
    Full charter fees apply for “non-cancelled” services.
    6.4 Cancellation fees:
  • Within 48 hours: 100% of hire fee
  • 3 days prior: 80%
  • 4 days prior: 70%
  • 5 days prior: 50% or deposit (whichever is greater)
  • 6 days prior: 20% or deposit (whichever is greater)
  • More than 7 days prior: 10% cancellation fee
    6.5 If EZ Bus Hire cannot operate due to mechanical failure, its liability is limited to refunding the unused portion of the hire fee. No compensation is payable for consequential costs or losses.
    6.6 The Hirer is liable for any supplier charges incurred due to cancellation.
  1. Tentative Bookings

7.1 Tentative bookings expire after three (3) days unless secured with a 20% non-refundable deposit.

  1. Quotes

8.1 Quotes are valid for fourteen (14) days and may change if the Hirer updates booking information.

  1. Payments

9.1 Bookings made more than seven (7) days in advance require a 20% non-refundable deposit.
9.2 The balance must be paid in full at least seven (7) days before travel unless otherwise agreed in writing.
9.3 Bookings made within seven (7) days of the service require full payment at time of booking.
9.4 Failure to make payment will classify the booking as a “non-cancelled” service and full charges will apply.
9.5 EZ Bus Hire may charge 10% compound interest per calendar month on overdue invoices.
9.6 Debt collection fees, legal fees and recovery costs are payable by the Hirer regardless of outcome.
9.7 Accepted payment methods: Visa, Mastercard, AMEX, JCB cards accepted through Square payment portal. Electronic Bank Transfers (EFT) also available. No cheques or cash accepted on the day.
9.8 A bond may be required.
9.9 The Hirer authorises EZ Bus Hire to debit the nominated card for any additional amounts including waiting time, damage, fines, tolls, cleaning, or other service-related charges.

  1. Breakdown and Delays

10.1 Journey times are estimates only and are not guaranteed.
10.2 EZ Bus Hire accepts no liability for delays caused by traffic, weather, road closures, accidents, mechanical failure, or other events beyond its control.
10.3 Such delays do not constitute grounds for refunds, partial refunds or compensation.
10.4 The driver has ultimate discretion regarding routes and may alter them for safety or operational reasons.

  1. Driver Hours

11.1 Drivers must comply with NSW fatigue management laws. Maximum work time is 12 hours in any 24-hour period, with mandatory stationary rest breaks as prescribed by law.

  1. Passenger Property & Lost Property

12.1 Luggage is carried at the passenger’s own risk.
12.2 EZ Bus Hire is not liable for loss or damage to luggage or personal property, regardless of cause.
12.3 Lost property is logged and held for three (3) weeks before disposal.

  1. Equipment and Audio-Visual Material

13.1 Vehicles and equipment are inspected prior to dispatch; however, replacement vehicles may differ in configuration if mechanical issues arise.
13.2 Requests for video or digital media equipment will be honoured where possible but are not guaranteed.
13.3 Copyrighted content must not be publicly screened without a proper licence. The Hirer must provide proof of licensing at least 48 hours before the charter.
13.4 EZ Bus Hire accepts no liability for the Hirer’s misuse of copyrighted material.

  1. General Conditions

14.1 EZ Bus Hire may subcontract services where required.
14.2 The driver is responsible for safety and may alter the itinerary if necessary.
14.3 Start and finish times remain as booked unless extended by agreement.
14.4 By confirming a booking or paying a deposit, the Hirer accepts these Terms.

  1. Overnight and Extended Charter Services

15.1 The Hirer must provide separate accommodation for each driver (minimum 3-star standard) unless otherwise arranged.
15.2 A daily meal allowance of $66 per driver applies.
15.3 A full itinerary must be provided one (1) week prior to departure and finalised two (2) days before departure.
15.4 Prices may vary based on the final itinerary.

  1. Complaints

16.1 All complaints must be submitted in writing within 14 days to [email protected]

© EZ Bus Hire

Updated 17/11/25